Are you leading innovation, service design or customer experience work?

If you're leading strategy, innovation, service design or customer experience work inside an existing organisation, you'll likely be familiar with some of the challenges that accompany this kind of work:

• Collegues and leaders may say they want change but are resistant to personally getting involved.

• Colleagues and leaders are slow or reluctant to accept the importance of improving customer outcomes

• Despite its importance, your work is seen as a “nice to have” rather than a key business function

How do you quickly build trust, when you can’t yet demonstrate the value of what you’re doing?

How do you develop recognition of the importance of your work with colleagues and stakeholders?

How do you communicate the importance of your work in a way that others take notice and support you?

 Leading Design can help if...

• You have experience as a designer or strategist but find it hard to translate the benefits of design to the rest of the organisation

• You have professional experience in organisations or government, but are unsure how to effectively lead design teams

• You'd like to grow your ability to communicate and demonstrate the benefits of design or innovation to others

You'll learn the foundations of Design Leadership, and will receive a workbook to capture the key elements to the approach.

Book now

This Webinar

This webinar shares a unique approach to running and leading design projects. Beyond standard corporate training, it offers an approach to help you get buy-in, build trust and demonstrate the value of your work in terms your clients and stakeholders understand. 

About your facilitator

Jon Osborne is a designer and coach who helps people create positive impact for themselves, their organisations and customers. He's helped large organisations and government to effectively build capability and grow design teams. He developed Leading Design to support leaders, designers and changemakers looking for an approach that goes beyond standard design-based education.

Places are limited – book now.